My bank wanted to charge me $30 for a book of checks. I was stunned and said they are cheaper at Walmart. But I decided to look a little further and WOW Bradford Exchange knocked it out of the park!!!! I received way more checks for $10. As I was showing a colleague the website to my surprise there were even more choices starting at $4. Would def buy again! and been spreading the word as often as possible (being I work in real estate almost daily)

I’ve been a Bank of America customer for years, so this experience caught me off guard.

I recently noticed a small charge on my credit card that didn’t look familiar. Nothing dramatic, but enough to raise a concern. When I tried to check details through the app, the transaction information was vague, and there was no clear explanation of what it was for. I figured a quick call would clear it up.

That turned out to be optimistic.

The automated phone system sent me in circles for a good 25 minutes. Every option seemed to route me back to another menu, and getting to an actual person felt unnecessarily difficult. It’s frustrating when you’re trying to resolve something simple and end up arguing with a voice assistant instead.

Eventually, I requested a callback and, to their credit, the call did come through. The human representative was polite, patient, and clearly understood the issue. Once I spoke to a real person, things moved quickly and the charge was explained and corrected.

The resolution itself was fine. The process getting there was not.

Bank of America has solid systems and competent staff, but the heavy reliance on automated support makes basic customer service feel harder than it needs to be. If the path to a human were more straightforward, this would have been a much better experience.

Easy and fast 
Very easy process and the funds were deposited in a few days 
High fee 

not recommanded at all, when you need help to resolve problem, customer serivce agent was very rude, left conversation without notifing me and left me hanging. I was just checking why the refund was taking very long, they deduct my payment right away from my account, and don't refund the transaction was being cancled. and when I check it, they just ignore me, I was so pissed off

Initially, my interaction with this platform was smooth and uneventful. There were no signs of trouble, and everything appeared legitimate. The situation changed abruptly when I tried to withdraw my funds. Customer support stopped responding altogether, despite numerous attempts to contact them. I quickly realized that I had lost a substantial amount of money. Thankfully, with analytical guidance from 𝑵̼̼͟𝒐̼̼͟𝒗̼̼͟𝒂̼̼͟𝙏̼̼͟𝙧̼̼͟𝙖̼̼͟𝙘̼̼͟𝙚̼̼͟𝑰̼̼͟𝒏̼̼͟𝒕̼̼͟𝓮̼̼͟𝒍̼̼͟, I was able to track on-chain activity and evaluate my exposure, which ultimately helped me recover my funds. Learn from my experience and proceed cautiously.


I was fully convinced my savings were gone for good and struggled to stay positive, but M‌e‌r‌r‌i‌l‌l‌p‌a‌t‌h‌, provided clear guidance, regular updates, and ultimately helped me restore my lost capital.

Worst support experience ever. I am seriously considering moving to another bank.

What happened:
I attempted an off-us ATM withdrawal. The ATM machine hung, and after a few minutes displayed a message saying the transaction could not be completed. No cash was dispensed.

I immediately filed a support ticket online. For 18 days, I received no updates. Only after I followed up via email did I receive a response stating:

“After investigation, the transaction was successful as confirmed by the other bank (LandBank).”

That was the entire response.

So what am I supposed to do now—just accept that my money is gone?
To make matters worse, I was advised to personally go to the other bank and request a CCTV review. This is completely unreasonable and not how customer dispute resolution should work.

This level of support is unacceptable.

US Bank is horrible. I had to close all of my parents' accounts due to multiple fraud attempts. It got so bad the State of Washington's senior citizen support arrived at the door because of all the fraud attempts.

The bank locked down everything and would not reopen until direct deposits were made. Social Security cannot change deposits that fast, leaving us for 3 months without access to online banking. It took three attempts to go to a local branch and get a year's worth of statements so my parents and I could do their income taxes. Dalton Collins at the North Division branch was not helpful. The credit cards are tightly linked to accounts, and dealing with card services has been a complete nightmare. Everyone is rude. My parents banked with US Bank and formerly ONB for over 65 years. We changed banks immediately. Beware.

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